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Property Management Services: What Are the Basic Functions of a Property Manager?

Updated: Aug 18

A property manager reviewing tenant applications in a modern office setting, focusing on the thorough tenant screening process as part of comprehensive property management services

Managing rental properties can be a challenging task, especially for those who own multiple properties or have a busy schedule.


Professional property management services offer crucial support to ensure your rental properties are well-maintained, profitable, and legally compliant. In this article, we’ll explore the basic functions of a property manager and why hiring a property management company is often the best decision for homeowners.



Basic Functions of a Property Manager

A property manager’s role encompasses a wide range of responsibilities, all aimed at ensuring the smooth operation of rental properties. Here are the core functions of a property manager:


Tenant Screening and Placement

One of the most critical aspects of property management services is tenant screening. A property manager is responsible for finding and placing high-quality tenants in your rental property. This process involves advertising the property, conducting thorough background checks, and selecting tenants who meet your criteria. Effective tenant screening helps minimize the risk of late payments, property damage, and evictions, ultimately protecting your investment.


Property managers use various tools and techniques to screen tenants thoroughly. This may include credit checks to assess financial reliability, criminal background checks to ensure safety, and rental history verification to confirm past behavior as a tenant. Additionally, many property managers will also verify employment and income to ensure that potential tenants can afford the rent.


This thorough screening process is essential in preventing potential problems down the line. For instance, selecting tenants with a history of on-time payments and good rental behavior reduces the likelihood of late payments or property damage. It's an essential step in protecting your investment and ensuring the stability of your rental income.


If you’re concerned about finding reliable tenants, consider using tenant screening services offered by professional property management companies. These services help you avoid common pitfalls, such as dealing with tenants who have a history of late payments or evictions.



Rent Collection Consistent and timely rent collection is vital for maintaining a steady income from your rental properties. Property managers ensure that rent is collected efficiently, addressing any late payments or issues that may arise. By managing this aspect of your property, they help you avoid the hassle and stress associated with chasing down payments.


Property management companies often provide online rent payment portals that offer tenants a convenient way to pay their rent. This not only makes it easier for tenants to stay on top of their payments but also helps reduce the likelihood of late or missed payments. In addition, property managers enforce lease agreements and follow up with tenants who are late on payments, ensuring that your cash flow remains steady.


According to Zillow, efficient rent collection is one of the most critical aspects of property management. By handling rent collection professionally, property managers ensure that you receive your rental income on time every month.


Some property managers also offer the option of automatic payment setups, which further reduces the chances of late payments. They may also implement late fees as a deterrent, ensuring that tenants understand the importance of paying on time. By managing these processes, property managers help to maintain a predictable income stream, which is crucial for budgeting and financial planning.


Rent collection isn't just about ensuring that payments are made on time—it's also about maintaining good relationships with tenants.


A property manager acts as a mediator in situations where tenants may be facing financial difficulties. By handling these situations with tact and professionalism, property managers can often find solutions that benefit both the tenant and the property owner, such as setting up a payment plan.



Maintenance and Repairs Regular maintenance is essential to keep your property in good condition and to satisfy tenants.


Property managers coordinate routine maintenance and repairs, working with trusted contractors to resolve any issues quickly and efficiently. This proactive approach not only maintains the value of your property but also ensures tenant satisfaction, leading to longer tenancy periods.


When tenants submit a maintenance request, property managers ensure that it is addressed promptly. They often have a network of reliable contractors who can perform necessary repairs at competitive prices. Regular maintenance, such as HVAC inspections or plumbing checks, can prevent larger, more costly issues from developing in the future.


As Forbes highlights, regular maintenance is a key factor in keeping tenants satisfied and ensuring they stay longer. Well-maintained properties are more attractive to tenants and can command higher rental prices.


A proactive maintenance strategy involves scheduling regular inspections and addressing potential issues before they become major problems. For example, routine checks on the plumbing, electrical systems, and roofing can prevent leaks, electrical failures, and other significant issues that could lead to expensive repairs or even property damage.


In addition to regular maintenance, property managers handle emergency repairs, which can be a major source of stress for property owners. When a tenant has an emergency, such as a burst pipe or a broken heater in the middle of winter, the property manager is responsible for coordinating the necessary repairs quickly to ensure the tenant's safety and comfort. This level of responsiveness not only protects your property but also contributes to tenant satisfaction, making them more likely to renew their lease.


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Handling Tenant Issues and Complaints A property manager serves as the primary point of contact for tenants, addressing their concerns, complaints, and requests.


Whether it’s resolving disputes, managing maintenance requests, or handling emergency repairs, property managers ensure that tenant issues are dealt with professionally and promptly. This helps maintain a positive tenant experience, reducing turnover rates and vacancy periods.


Property management companies act as intermediaries between you and your tenants, handling issues that may arise during the lease period. This can include everything from noise complaints to disputes between tenants.


By addressing these issues quickly and fairly, property managers help keep tenants satisfied, which in turn reduces turnover rates.


The National Apartment Association (NAA) discusses various tenant retention strategies that property managers use to keep tenants happy and reduce turnover. These strategies are crucial for maintaining high occupancy rates and minimizing vacancies.


Effective communication is key to managing tenant relationships.


A property manager must be approachable and responsive, ensuring that tenants feel heard and valued. This involves setting clear expectations from the beginning of the lease and maintaining open lines of communication throughout the tenancy. Regular check-ins, whether formal inspections or casual conversations, can help identify and address issues before they escalate.


Additionally, property managers handle difficult situations such as tenant disputes or lease violations. They enforce lease agreements and take appropriate action when tenants fail to adhere to the terms.


This could involve issuing warnings, negotiating resolutions, or, in severe cases, initiating eviction proceedings. By managing these situations professionally, property managers help maintain a safe and harmonious living environment for all tenants.


Addressing tenant issues effectively not only improves tenant satisfaction but also enhances the overall reputation of the property. Satisfied tenants are more likely to leave positive reviews and refer friends or family to the property, which can help attract more high-quality tenants in the future.



Legal Compliance Navigating the legal landscape of property management can be complex. Property managers are well-versed in local landlord-tenant laws and regulations, ensuring that your property is compliant with all legal obligations.


This includes managing lease agreements, handling security deposits, and overseeing evictions in accordance with the law. By ensuring legal compliance, property managers help protect you from potential lawsuits and fines.


For instance, if an eviction becomes necessary, property managers will handle the process in line with relevant laws.


Services like eviction services ensure that the eviction is conducted legally and efficiently, minimizing the risk of legal disputes.


Legal compliance is a critical aspect of property management. Property managers stay up-to-date with changes in local, state, and federal laws that could impact your property. This includes understanding fair housing laws, lease requirements, and regulations regarding security deposits.


By keeping your property compliant, property managers protect you from potential legal issues that could arise from non-compliance.


The Georgia Department of Community Affairs (DCA) provides a comprehensive guide to Georgia's landlord-tenant laws, which property managers must adhere to. Ensuring compliance with these laws is essential to avoiding costly legal disputes.


In addition to handling day-to-day legal matters, property managers also assist with more complex legal issues, such as ensuring compliance with the Fair Housing Act, managing ADA accommodations, and navigating local ordinances that may affect rental properties. They work closely with legal professionals to draft lease agreements, address tenant disputes, and manage evictions.


By having a property manager who is knowledgeable about legal requirements, you can rest assured that your property is being managed in accordance with the law. This not only protects you from potential legal disputes but also ensures that your tenants are treated fairly and that your property remains a desirable place to live.


The Benefits of Hiring a Property Management Company

property manager inspecting an HVAC system with a contractor, emphasizing the proactive maintenance aspect of property management services

While the basic functions of a property manager are essential, the benefits of hiring a property management company extend far beyond these tasks. Here’s why investing in property management services can be a game-changer for rental property owners:


  • Time Savings: Managing rental properties is time-consuming, particularly if you have multiple properties or other commitments.


    A property management company takes on these responsibilities, allowing you to focus on other priorities, whether that’s growing your investment portfolio or spending more time with family.


  • According to Forbes, hiring a property management company can save you a significant amount of time, especially if you have a busy schedule. The time saved can be invested in other areas of your life or business, making the cost of hiring a property manager well worth it.


  • Maximized Rental Income: Property management companies have a deep understanding of the local rental market, which enables them to set competitive rental prices. By pricing your property correctly, they attract high-quality tenants and minimize vacancy periods, ensuring a steady income stream.


  • The Balance explains that pricing your rental property correctly is key to attracting tenants quickly and minimizing vacancies. Property managers use their knowledge of the local market to set a price that maximizes your income while remaining attractive to potential tenants.


    Additionally, property managers use effective marketing strategies to attract tenants. This might include listing the property on multiple rental platforms, using professional photography, and crafting compelling property descriptions.


    By presenting your property in the best possible light, property managers can reduce the time it sits vacant, ensuring that you maximize your rental income.


    Property managers also handle the negotiation of lease renewals, ensuring that rental rates remain competitive while retaining good tenants.


    By carefully managing rental increases and offering incentives for lease renewals, property managers help maintain consistent occupancy and income.


  • Reduced Vacancy Rates: Effective tenant screening and retention strategies employed by property managers help reduce turnover rates and maintain consistent occupancy. This not only maximizes your rental income but also reduces the costs associated with vacancy periods, such as marketing and tenant placement fees.


    Zillow notes that reducing vacancies is one of the most effective ways to maximize your rental income. Property managers use targeted marketing strategies to fill vacancies quickly and keep your property occupied.


    Retaining good tenants is just as important as finding them. Property managers employ various strategies to ensure tenant satisfaction and retention, such as timely maintenance, clear communication, and fair treatment.


    Happy tenants are more likely to renew their leases, reducing the need for frequent tenant turnover and the associated costs.


    Another strategy for reducing vacancies is to offer lease terms that align with the market demand. For example, in areas with a high demand for student housing, property managers might offer 12-month leases that coincide with the academic calendar. Understanding the local market and adjusting lease terms accordingly can help keep your property occupied year-round.



  • Peace of Mind: With a professional property manager handling your investment, you can rest assured that your property is in good hands. They provide regular updates on the status of your property, handle any issues that arise, and ensure that everything is running smoothly. This peace of mind is invaluable, especially for out-of-state landlords or those with busy schedules.


    The National Association of Residential Property Managers (NARPM) emphasizes the importance of peace of mind for property owners. Knowing that your property is being managed by professionals allows you to relax and focus on other priorities, knowing that your investment is being well cared for.


    Regular reporting is a key aspect of the peace of mind that property management services provide. Property managers often provide detailed reports on rental income, maintenance expenses, and other important metrics. This transparency allows property owners to stay informed about the performance of their investment without getting bogged down in the day-to-day details.


    For landlords who own multiple properties, property management services provide an extra layer of oversight. By entrusting the management of their properties to professionals, landlords can focus on expanding their portfolio, confident that their existing properties are being managed effectively.


Why Property Management Services Are Essential for Georgia Homeowners

A property manager consulting with a homeowner in an office, reviewing property management services documents to ensure the success of rental property investments
A property manager consulting with a homeowner in an office, reviewing property management services documents to ensure the success of rental property investments

For homeowners in Georgia, especially in regions like Peachtree City, Newnan, and Fayetteville, hiring a property management company is often the best choice for managing rental properties. These areas have dynamic rental markets, and professional management can help you navigate the complexities of property ownership in these competitive environments.


Property management companies in Georgia offer tailored services that cater to the unique needs of the local market.

Whether you need assistance with marketing homes for rent in South Atlanta or managing tenant relations, a property management company provides the expertise and resources needed to succeed.


According to Trulia, understanding the local market is key to successful property management. Property managers in Georgia have the knowledge and experience to market your property effectively and ensure it remains competitive in the rental market.

The dynamic nature of Georgia's rental market means that property management strategies must be adaptable. Property managers in Georgia are well-versed in the trends and demands of the local market, allowing them to adjust their strategies to meet the needs of both property owners and tenants.


In addition to their local market expertise, property management companies in Georgia often have strong relationships with local contractors and service providers. This network allows them to coordinate maintenance and repairs efficiently, ensuring that properties remain in excellent condition. Whether it's a routine inspection or an emergency repair, property managers in Georgia have the resources to address any issue promptly.


Additionally, many property management companies offer a free property owner consultation, allowing you to discuss your specific needs and receive personalized advice on how to maximize your rental income and protect your investment.


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Conclusion

Property management services are invaluable for homeowners looking to ensure the success of their rental property investments. From tenant screening and rent collection to maintenance and legal compliance, property managers handle the essential tasks that keep your property running smoothly. By hiring a property management company, you can enjoy the benefits of professional management, including time savings, maximized rental income, and peace of mind. If you’re considering renting out your property in Georgia, especially in South Atlanta, investing in property management services is a smart and strategic decision.

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